HOW TO LISTEN EFFECTIVELY
The amount of trust that is built up in a relationship has a lot to do with your listening skills. As realtors, we want our clients to feel we are truly listening and taking account of what they need help with. We need to listen to what they are saying to accomplish this.
DEPOSITS: courtesy, kindness, honesty, keeping commitments, LISTENING
WITHDRAWALS: disrespect, bossiness, threatening,sarcasm,”just joking”
HOW TO LISTEN WELL:
Use your body language to let the person know you are there
Give an occasional “uh huh” or nod
Stay focused on the conversation. NO email, texting, getting up, doodling,etc.
Ask non-judgement question
i.e. “That’s not clear to me. Will you say it again?”
Make a guess about a feeling!
Listening well, encore.
Restate some of what the person said
Try to pick up on the speaker’s signals
Keep in mind that a person who is different than you and may be looking for something in a ‘listener’ than what you would want
You may not understand
Remember that most people just want someone to listen
MOST IMPROVABLE SKILL: LISTENING
WHEN LISTENING, TRY NOT TO…
.Judge or criticize
Ask excessive questions while he or she is talking
Offer advice or diagnose the ‘problem’
Change the subject
Immediately tell your own experience
Think of what you will say while person is talking
Assume the speaker feels the same way as you would
Be Overly reassuring
Spend a few minutes thinking about a problem you are trying or solve or a challenge you are trying to address
Be prepared to describe this situation in detail including both the situation and any potential solutions you are considering
The listener should do his or her best to apply skills just discussed
Switch roles after a few minutes. Everyone needs to practice. It doesn’t come easily to most.
What you are establishing is a trusting relationship which starts with listening.
We are here at Agent Rising to help you with some of these skills you may need. Please visit our website to learn more at www.agentrising.com